The Support for Business portal enables professional support requests to be created or managed if you are the primary or an additional contact on the support request. If you need to purchase a support incident for an old product version. The first time the workflow is used the user must complete a profile.
First and Last name are greyed out because they are based on the account used to Sign-in. The information is used to set defaults and the values can all be changed later. If you added a agreement and it is not displayed or are attempting to add a new agreement and you have problems see Missing a support agreement or Add agreement fails.
The workflow layout is vertical, click next as you progress though the workflow and Edit to go back and update a step. Select the product, version, category, problem, issue description. When available try the Virtual agent. Click Next to progress to the next step. Select an existing support agreement, add a new support agreement or purchase support from this section.
Existing support agreements are displayed, including end date and incidents remaining. The 5-pack is not available in all regions. You are recommended to purchase a single incident unless you are sure all incidents purchased will be used within 1 year. Fill out your credit card details to associate the payment to your current sign-in account. To change your settings, go to account. When the Credit card has been saved, use to purchase the support incident.
As stated in the workflow "You will be charged immediately. This transaction is subject to the Microsoft Services Agreement. The primary contact will be contacted by the Microsoft support engineer and can see open or closed requests from the Manage support requests page. Your Software Assurance benefits are ready to view and use once you sign in to the Business Center. Sign in to the Business Center. Software Assurance benefits help organizations and industries like yours get the most from their Microsoft technology investments.
Get to know which benefits your organization is entitled to through your Volume Licensing agreement and develop an action plan for activating and using them. A large enterprise that will access multiple benefits across multiple organizations may find decentralized benefits management most effective. A small or midsize organization may find it more efficient to centralize benefits management with one individual or department.
Getting Software Assurance As a volume licensing customer, you can enhance your IT investments further with Software Assurance benefits, which apply across a broad range of licensing agreements. Activate and use. Software Assurance FAQ. Software Assurance Overview. General More Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help.
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