Pinch the sides of the roller cover and pull it down to access the roller. Take the new roller out of its packaging. Clean any dust off the roller before installing it. Slide the new roller onto the bar. Make sure the struts on the bar line up to the slots in the end of the roller. Insert the round end of the roller into the slot in the scanner.
Carefully lower the roller into the scanner. Make sure the groove on the right side of the roller is aligned so that it slides in place into the U-shape of the bracket.
Lift the roller cover and carefully push it closed to lock it in place. Make sure everything is aligned properly and the cover is fully closed. If the cover is not fully closed it will break during scanning and damage the scanner.
Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance. You should clean the inside of the scanner at least once a week or after 1, pages have been scanned.
Note: Be careful when cleaning the rollers. All of the rollers, except the free rollers, are designed to rotate in one direction only. Do not force the roller to rotate in the opposite direction. Forcing the roller to rotate will damage it, and cause the scanner to feed pages incorrectly. Wipe clean the rollers and glass in the scanner body. Rotate the rollers to clean the entire surface.
Wipe clean the rollers and glass in the underside of the ADF door. Using a clean, dry cotton swab, brush away any dust on the double feed detection sensors. If you have received the Error message, then this means you have received a multi-feeding error. If you have received the Error message, then this means you have received a paper jam error.
There may be patches available to help resolve some of these problems. Please check manufacturer website for any necessary updates. Check your driver: The driver that Windows installed for use with the scanner may not have installed properly. Follow the steps below to redetect the scanner:. The following independent software vendors have tested and certified our scanners to work with their applications.
The following vendor's software is configurable to work with the scanner model's driver; however, the vendors have not certified that their products are compatible with our scanners. Nuance, the maker of PaperPort, offers more information on this issue on their site. Find more information from Nuance here. Didn't find what you are looking for? Chat with us, or email in at Contact Us. Skip to main content. My Orders. Driver for Windows Visioneer Update for Windows.
Please note: Support for Windows has ended with OneTouch 4. Visioneer Network Scan Service for Windows 10, 8, 7. Visioneer Network Driver for Windows 10, 8, 7. Visioneer Mobile Capture for Android 8 and up. Scan directly to your mobile device from any network enabled scanner. Version: 1. Chinese Traditional. Chinese Simplified. Windows Patriot H80 Guides. Visioneer Network Scan Service Guides. Visioneer Network Driver Guides. Visioneer Mobile Capture for Android Guides.
Installation help How do I reinstall my driver on a Windows 7 computer? Step I - Uninstall the current scanner driver Turn off or disconnect your scanner.
If the cover is not fully closed it will break during scanning and damage the scanner. The following independent software vendors have tested and certified our scanners to work with their applications. The following vendor's software is configurable to work with the scanner model's driver; however, the vendors have not certified that their products are compatible with our scanners.
Nuance, the maker of PaperPort, offers more information on this issue on their site. Find more information from Nuance here. Didn't find what you are looking for? Chat with us, or email in at Contact Us. Skip to main content. My Orders. Driver for Windows Patriot Driver. English US. Please note: Support for Windows has ended with OneTouch 4. Windows OneTouch Guides. Chinese Traditional.
Chinese Simplified. Installation help How do I reinstall my driver on a Windows 7 computer? Step I - Uninstall the current scanner driver Turn off or disconnect your scanner. Open the Windows Control Panel.
Click on the "Change" or "Remove" button Follow the uninstall wizard through an automatic full uninstall removal. The device may be required to boot up the computer " Step III - Install the latest driver for your scanner Double Click to run the scanner's driver installer that you downloaded. Connect and power on your scanner. Locate the roller cover in the ADF door.
Carefully angle the roller up and out of the scanner. Remove the replaceable roller from the bar. Discard the roller, it cannot be repaired or reused. Right-click on the Visioneer scanner name and select "Uninstall" In the Confirm Device Uninstall window click on "Delete the driver software for this device" then click on "OK".
IF you see? Other Devices, expand it. Follow the prompts by installing the scanner driver. Certified OneTouch Links The following independent software vendors have tested and certified our scanners to work with their applications. Scanner Rental Program. Product Support. Here's what some of our customers are saying. Read more reviews here. Gil Schneider. I had tons of photos to scan, and after doing some research I decided to go for VueScan.
I don't regret my decision. Scanning was a breeze and saved me a lot of time. I'm using a Brother All-in scanner which I bought 3 years ago and whilst its scanning software is not bad it's much slower and has way less options than VueScan. My operation system is Windows I can recommend VueScan without hesitation. It''s worth the money. Victor C Glanville. Hamrick Software - I have been using VueScan for 10 years on several different computers using 3 scanner models.
It really is an excellent product well maintained and exceptional value for money. It has given me a lot of pleasure over the years and helped produce some high quality scans of vintage family photography. I can recommend it to anyone. Tim Flanigan. I am absolutely in love with this software! Thanks to VueScan, it back online and working better than ever. It is so efficient and easy to use that I'm looking forward to scanning several thousand slides that have been stored away and unusable.
My scanner now works so much better than it did originally that I am incredulous. I purchased the Pro version and it is worth every penny of the reasonable price. Love it! Thank You Hamrick!!! Marc Bodewes.
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