The Executive Briefing Center EBC in Redmond offers executive-level engagement with Microsoft engineering, sales, industry and business function leadership to collaborate on digital transformational opportunities with our customers. Experience Centers are our newest type of customer engagement facility. These centers house a portfolio of programs along with a robust collection of offerings to enable deeper engagement with our partners and customers across industries.
These capabilities enable the Microsoft cloud services to deliver best of class performance in a secure, reliable, and sustainable manner to our customers and partners around the world. Maximize ad performance by combining search and native ad campaigns to increase the traffic and conversion rates of digital prospects.
Connect with your ideal customers using rich audience intelligence. Improve campaign performance by activating rich segments and targeted lists.
Unify back-office, in-store, e-commerce, and call center experiences on a single platform to enable frictionless engagement across channels. Enhance customer experiences across channels and exceed customer expectations through tailored product selections and relevant recommendations.
Accelerate e-commerce profitability by streamlining and scaling your website monetization ad programs with a complete commerce platform.
Personalize, automate, and orchestrate journeys to deliver more meaningful experiences and drive business growth. Air France uses the Microsoft Audience Network to reach high-quality audiences and drive profitable bookings. The Home Depot used PromoteIQ to launch a platform that manages and scales vendor-funded digital marketing.
Crocs adopted Microsoft Advertising to help them find more customers, drive sales, and boost brand equity. Harness creativity, technology, and culture to create connected experiences that drive value and touch lives. Create digital experiences that draw on both data and creativity to inspire your customers and propel your business forward. Transform customer relationships across every touchpoint—and in turn gain a competitive advantage. Explore how to get the most out of your customer behavior data and capitalize on every customer interaction.
Learn more about how the Microsoft Customer Experience Platform puts you in control of your customer data. Exceed customer expectations through empathetic, predictive, connected experiences across channels. Bring your customers into focus with the new Microsoft Customer Experience Platform Siloed data can make it hard to get a holistic view of your customers and create long-lasting relationships. Watch video. Unlock the value of your customer data to create personalized experiences Deliver more relevant customer engagements and build deeper connections using a platform that puts you in control of your customer data.
Own your customer relationship Directly connect with your own customers on your own terms with full ownership of data. Create raving fans Predict customer intent to deliver the right content at the right channel in the right moment. Engage in new ways Deliver connected customer experiences across every touchpoint with AI-orchestrated journeys.
Overview Guided Tour. Guided Tour Home. Ready to get started? Leatherman , the originator and category leader in high-quality multi-tools, pocket tools, and knives, sought a solution to meet their growing D2C Direct to Consumer communication needs.
Leatherman leveraged customer journey orchestration to curate a more personalized customer journey and to create user experience continuity with their online store. The team was able to create a multi-touchpoint journey which allowed them to engage their customers across their commerce and marketing solutions using real-time custom events. This journey was executed every time a customer signed up or started to check out on their website.
This allowed Leatherman to seamlessly activate new customers and to create opportunities for continued engagement along the way. When decision journeys bring customers to your retail website, Microsoft PromoteIQ helps you monetize that interest. Microsoft is excited to be working with a growing list of digital agencies to help organizations more efficiently unlock their data, predict customer intent, and deliver impactful end-to-end journeys.
It has never been more important to have the right capabilities to unlock data to more effectively engage customers, to predict customer intent in the moment, and to deliver connected end-to-end experiences across the entire customer lifecycle. The announcement today of the Microsoft Customer Experience Platform gives businesses an end-to-end platform that encompasses transformation across infrastructure, data, and artificial intelligence to create real-time predictive customer experiences that create deeper understanding to deliver the right experience and brand behaviors and preferences clients want.
Learn how to create tailored, delightful customer journeys with Microsoft Customer Experience Platform that safely leverage and protect your customer data while inspiring trust and loyalty. We help you get the most out of your data by connecting with customers on your own terms, applying rich AI capabilities to glean the best insights, and engaging in powerful ways across the customer journey.
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Dynamics November 2, Visit Rik van der Kooi on LinkedIn. Own your customer relationships As the industry faces the imminent deprecation of third-party cookies and the continued fragmentation of digital identities, having a strong customer data platform is essential.
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